Device FAQ's

FAQ'S

IQ3

What’s the difference between the IQ3 and IQ2?

Experience all the same features as the IQ2, but better. Built with Clean First® technology, the IQ3 is larger in overall size, has a longer battery life, and has an oven capacity of 0.7g. Enjoy even cooler vapor with DaVinci’s Cool Core included.

Where can I find my serial number?

Your device serial number can be found in the following places:
1. Engraved on the back of the device, underneath the DV symbol.
2. Printed on a transparent sticker typically located next to the UPC & barcode on the outer sleeve of the original packaging.

Where is the IQ3 manufactured?

The IQ3 is designed in the United States and manufactured in our China facility.

Can I vaporize essential oils in my IQ3?

No, the IQ3 is not intended to vaporize essential oils.

Does the IQ3 connect to water pipes?

Yes. The IQ3 comes pre-fitted with a Zirconia flat mouthpiece for discreet, hygienic use. To use your IQ3 with water filtration systems, remove the flat mouthpiece and replace it with the Zirconia 10mm Water Tool Adapter. 

First, open the top cap of the IQ3 and remove the flat mouthpiece. Replace it with the 10mm Water Tool Adapter. Once you have installed your adapter, close the top cap, insert the 10mm adapter into your favorite water tool, and enjoy!

How can I increase the vapor density?

Here are helpful tips we recommend to increase your vapor density:
◦ Pack your material in the ceramic bowl firmly and draw slowly.
◦ Raise your temperature.
◦ Adjust the Ceramic Pearl when not packing a full bowl

What are the minimum and maximum temperatures of the IQ3 while in Precision Mode? 

Minimum
Temperature: 32ºF / 0ºC 

Maximum Temperature: 430ºF / 221ºC

What is the full heat-up time for IQ3?

IQ3's heat-up time varies between 30-60 seconds depending on your set temperature or Smart Path.

How do I control IQ3's temperature using Smart Paths?

Smart Paths are preset temperature experiences that gradually increase the temperature over an 8-minute session. Cycle through Smart Paths by pressing the up or down buttons.

How do I know which Smart Path™ is right for me?

Smart Path 1
– FLAVOR

 Use Smart Path 1 to spark creativity and enjoy the flavors of your herb. This temperature range is the perfect starting point for users who are new to the DaVinci experience and prefer the journey. 

Smart Path 2
– MIND

Elevate into Smart Path 2 to stay awake and active while gently enlightening your spirit. This temperature range is ideal for the casual user who is ready to socialize and have a good time. 

Smart Path 3
– BODY

Explore Smart Path 3 to engulf yourself in a full-body sensation. This temperature range is optimal for a more frequent user who is ready to relax the body and free their mind. 

Smart Path 4
– REST

Discover Smart Path 4 to release stress or pain and allow intense sedation to captivate you. This temperature range is the ultimate choice for the expert user.

What is Dosage Control?

Dosage Control offers precise cannabis management. IQ3’s dosage algorithm considers potency and quantity; dosage varies with temperature, draw length, and pauses. Draws last 12 seconds, and calculations are based on user input. *Actual measurements may vary.

How do I use Dose Control in the app?

(1) On the app, follow the prompts to connect your IQ3. (2) Input your strain information & amount of dry herb in your oven. (3) Add a maximum dose per session.

Your IQ3 will alert you when you’ve reached your desired dose within the app and on the IQ3’s LED screen.

How do I use Dose Control on the device?

1. Activate: Click the control button 2x within the first 2 minutes of turning on your IQ3. 

2. Select Your Session: 

Freshly Packed Oven — Click the control button 1x to confirm “NEW.” 

2nd Oven — If your oven is in its second session, use the navigation buttons to select “2ND” and click the control button 1x to confirm. 

3. THC Potency: The LED display will flash “THC” 1x, then begin flashing a numerical value. 

New to On Device Dosage — If this is your first time setting up On Device Dosage, the preset value will be 20. 

Previously used On Device Dosage — If you have previously used On Device Dosage, your IQ3 will remember your last session’s THC levels.

Use the navigation buttons to select your THC percentage level and click the control button 1x to confirm. If the THC value is “0”, the device will not calculate THC.

*High concentrate THC settings only calculate for 1 run while dry herb calculates for 2.

4. CBD Potency: The LED display will flash "CBD" 1x, then flash a numerical value. 

New to On Device Dosage — If this is your first time setting up On Device Dosage, the preset value will be 0.0.

Previously used On Device Dosage — If you have previously used On Device Dosage, your IQ3 will remember your last session’s CBD levels.

Use the navigation buttons to select your CBD percentage level
(if none or unknown, select 0.0) and click the control button 1x to confirm. If the CBD potency value is 0.0 the device will not calculate CBD.

5. Amount Loaded: The LED display will flash an oven.

THC > 50 — If you have chosen a THC potency GREATER than 50, a small oven will be displayed to indicate use of concentrate. 

THC < 50 — If you have chosen a THC potency LOWER than 50, a large oven will be displayed to indicate use of dry herb.

Use the navigation buttons to select the loaded amount in your oven and click the control button 1x to confirm.

How do I charge the IQ3?

The IQ3 is equipped with a 21700 removable battery, which provides 2 charging methods: 

On-Device Charging:

External Battery Charging:

Helpful Tip: For safe storage, always remove your battery when your IQ3 is not in use. This will help avoid battery damage and/or corrosion.

What is the charge time for IQ3?

IQ3's charge time is approximately 3 hours.

Can the IQ3 be used while charging?

Yes, the IQ3 is equipped with pass through charging, so you can use it while charging. Pass-through charging may be paused to protect the device when overheating is detected.

With a replaceable battery, you have the option of putting a new battery in while the low battery recharges.

What battery powers the IQ3?

The IQ3 is powered by a 4000 mAh - 21700 removable Lithium-Ion battery.

How long does the 21700 Lithium-Ion battery last?

The battery lasts up to 90 minutes but will vary by the desired temperature preferences.
Helpful Tips:
◦ Disconnecting Bluetooth when not in use will save battery life. Bluetooth will automatically disconnect from the device when less than 10% of the battery capacity remains.
◦ Your IQ3 will vibrate when 10% battery remains.

What does IQ3's battery symbol mean in battery percentage?

5 Lights = ~100%
Battery

3 Lights = ~50%
Battery

1 Light = ~10%
Battery *The
device will vibrate when 10% battery remains

How do I clean the IQ3?

To keep your IQ3 working optimally, we recommend regularly cleaning parts that encounter vapor using 70%+ isopropyl alcohol and/or water.

For Non-Removable Parts: Use a cotton swab dipped in 70%+ isopropyl alcohol to clean.

For Removable Parts: Soak the Mouthpiece, Cool Core, Flavor Chamber & its cap, and the 10mm Water Tool Adapter. Wipe the silicone Mouthpiece Gasket and the
silicone Flavor Chamber Cap O-ring. 

Ceramic parts may be soaked overnight; do not soak silicone parts for prolonged periods of time. Rinse removable parts with water and allow them to dry thoroughly.

Do not submerge the device in liquid or use abrasive materials to clean the device, oven, or vapor path, as damage may occur.

What is a "Burn-Off"cycle, and do I need to do one?

A "Burn-Off" cycle is the process of removing residual odors, chemicals, and any materials left in your oven after cleaning. You should perform a burn-off cycle anytime you want to remove residual odors and loosen cleaning material, especially after thoroughly cleaning your IQ3.

What material is the mouthpiece & 10mm Water Tool Adapter made of?

The mouthpiece and 10mm Water Tool Adapter are crafted from Zirconia ceramic, renowned for its durability and ability to provide a cooling effect when vaping.

What material is the Flavor Chamber made of?

The flavor chamber is crafted from black polished zirconia ceramic. This multifunctional chamber not only serves as an advanced cooling unit for vapor but also doubles
as a secondary vaporization chamber for herbs.

What material are the Stainless Steel Dosage Pods made of?

It's all in the name, my friend. The Dosage Pods are made of 304 stainless steel.

Is the ceramic bowl removable?

No, IQ3's ceramic bowl is not removable.

What is IQ3’s warranty?

DaVinci warrants the IQ3 (not its accessories) against defects in materials and workmanship under normal use for a period of ten (10) years from the date of retail purchase by the original end-user purchaser with proof of purchase. If a physical defect arises and a claim is received within the warranty period, at its option and to the extent permitted by law, DaVinci will either (1) Repair the product defect or (2) Exchange the product with a product that is new or is functionally equivalent. The customer is responsible for bearing the cost of freight to receive warranty support.

The limited warranty does not apply to normal performance degradation of materials, wear and tear of hinges and mouthpieces, or neglect to adhere to cleaning instructions. Don't hesitate to contact the DaVinci support team for customer service needs. For expedited service, register your product and sign up for DaVinci’s VIP Customer Service Program.

For full warranty details, visit - davincivaporizer.com/warranty-information

How do I register my IQ3 device?

To register your IQ3, we ask you to submit a Product Registration form. To do so, please visit -https://davincivaporizer.com/pages/product-registration

FAQ'S

IQ2

What's the difference between the IQ and IQ2?

The IQ2 now has an Air Dial for control of your air-draw flow as well as the ability to measure dosage and track with the new and improved DaVinci mobile app.

Can the IQ2 be used while charging?

The IQ2 can be used while charging the device although the time for the battery to be charged will increase. We advise to carry extra batteries that are charged for easy on-the-go vaping. Purchase extra batteries and the DaVinci external battery charger from our accessories shop.

What material is the air path made from?

The air path is made with black polished zirconia ceramic.

What material is the oven bowl made from?

The oven bowl is made with polished alumina ceramic.

Is the oven bowl removable?

No.

How long will it take for my IQ2 to fully heat up?

The IQ2 has an average heat-up time of 24-30 seconds, depending on your set temperature or Smart Path.

How do I use the air dial?

Turn the dial on bottom lid counterclockwise to increase air flow and to decrease draw resistance until your desired level is reached. To increase vapor density, decrease air flow and increase draw resistance, turn the air dial clockwise.

Why does my IQ2 become hot?

The device getting hot is normal. The device must be in constant use while it is on, otherwise it will become very hot if left unattended.If you have to pause while in use or when setting the device down, we recommend powering the device off completely so it ceases to produce vapor.

Where can I find my serial number?

The serial number is engraved on the back of the device.

FAQ's

IQC

Can the IQC be used while charging?

Yes, the IQC can be used while charging. With a replaceable battery, you have the option of putting a new battery in while the low battery recharges.

Can I change my IQC to read in celsius?

Yes, press and hold all three buttons for 10 seconds. Your IQC will vibrate and confirm on the 51 LED Light Grid Display your change. This also can be easily adjusted in the DaVinci Mobile App.

Can I vaporize essential oils in my IQC? 

Yes, but you must use a dosage pod and ceramic extract disc, sold separately. We do not however recommend that you vaporize straight essential oils as they are too strong and require a carrier oil. Please consult an expert before attempting this.

How long will it take for my IQC to fully heat up?

Anywhere from 45-60 seconds depending on your set temperature or Smart Path.

Where can I find my serial number?

Your serial number can be found in the following places:

  1. Printed on a transparent sticker, typically located on the back side of the box sleeve
  2. Engraved underneath the "DV" symbol on the back side of the device

FAQ's

MIQRO-C

Does the MIQRO-C connect to water pipes?

The MIQRO-C comes fitted with a flat mouthpiece for discreet, hygienic use. For use with water filtration systems, remove the flat mouthpiece and replace it with the 10mm Water Tool Adapter (silicone). First, open the top cap of the MIQRO-C and remove the flat mouthpiece. Replace it with the 10MM Water Tool Adapter inside of your top cap. Once you have installed your adapter, close the top cap, insert the 10mm adapter into your favorite water tool, and enjoy it!

Does the MIQRO-C display hidden words like the MIQRO?

No, because of the newly added 4 light feature on the MIQRO-C the device is unable to display any hidden words.

Can I vaporize essential oils in my MIQRO-C?

No, the MIQRO-C is not intended to vaporize essential oils.

Where can I find the MIQRO-C serial number?

Your serial number can be found in the following places:

  1. Engraved underneath the “MIQRO-C” logo on the back of the device
  2. Printed on a transparent sticker typically located next to the UPC and barcode on the outer sleeve of the packaging

FAQ's

ARTIQ

What is the elongated vapor path made from?

ARTIQ's unique elongated air path is made of medical-grade stainless steel 316.

What is the mouthpiece made from?

The top cap is crafted from Tritan. Whether it's a single session or a group session, the patented design increases sanitation between each use. The mouthpiece insert is made from heat-resistant silicone which has been specially cured.

How do I know when the battery is 100% charged?

The LED light will indicate the battery percentage while your device is charging:

  • Flashing RED LED = 0% - 30% Charged
  • Flashing BLUE LED = 30% - 60% Charged
  • Flashing Green LED = 60% - 99% Charged
  • Solid Green LED = 100% Charged

Can the ARTIQ be used while charging?

Yes, the ARTIQ is equipped with passthrough charging, so you can use it while charging.

How long will the ARTIQ's battery last?

ARTIQ's battery will last approximately 500 draws.

How do I know which heat mode is right for me?

  • Heat mode low - FLAVOR Use the Low Heat Mode to spark creativity and enjoy the flavors of your oil. The 2.8V is the perfect starting point for users who are new to DaVinci's cartridge vaporizer and prefer the journey.
  • Heat mode medium - MIND Elevate into the Medium Heat Mode to stay awake and active, while gently enlightening your spirit. This voltage is ideal for the casual user who is ready to socialize and have good time.
  • Heat mode high - REST Discover High Heat Mode to release any stress or pain and allow intense sedation to captivate you. This voltage is the ultimate choice for the expert user.

What is the carb function?

The carb function allows you to fully clear any remaining vapor in the elongated air path. We recommend to utilize the carb function at the end of your session to prevent possible clogging. To initiate the carb function, simply press and hold the control button and inhale any remaining vapor. ARTIQ’s heart will flatline while carbing.

Why is my ARTIQ not producing vapor but still vibrating and flashing red?

If your ARTIQ isn't producing vapor, but vibrating while the LED light is flashing red, this indicates a "No Atomizer Warning". This signals that there is a connectivity issue between the cartridge and the atomizer. To resolve this, (1) confirm your collar and cartridge are tightly connected and combined with the atomizer (2) perform a proper cleaning on your device. Specifically, the bottom of your cart and the area around the connector to remove any residual resin. The ARTIQ will indicate a positive connection by displaying the green LED light (the device will not vibrate). Once you're connected, you're back on track to enjoying ultra cool vapor.

What cartridges are compatible with the ARTIQ?

The ARTIQ works with most bottom airflow 510-threaded cartridges. The standard size capacity is: 0.3g, 0.5g, and 1g cartridges.

Does the ARTIQ have an app?

No, ARTIQ does not have an app.

Does the ARTIQ connect to water pipes?

The ARTIQ comes fitted with a flat mouthpiece for discreet, hygienic use. For use with water filtration systems, remove the flat mouthpiece and replace it with the ARTIQ's 10mm Water Tool Adapter (silicone). Please note, this accessory is sold separately.

Where can I find the ARTIQ's serial number?

Your serial number can be found in the following places:

  1. Engraved on the battery, in the area of where the cartridge sits.
  2. Printed on a transparent sticker typically located next to the UPC and barcode on the bottom of the packaging.

Does the ARTIQ have an auto-shut off feature?

No, once the ARTIQ is turned on it will remain on until it is turned off manually or runs out of battery.

How do I reset to factory default settings?

While the device is powered off, press and hold down the Control Button for 10 seconds. This will reset the ARTIQ back to the original factory settings.