DAVINCI ® Manufacturer Warranty
DAVINCI® warrants the following vaporizers against defects in materials and workmanship under normal use for the specified warranty period (per product), listed below, from the date of retail purchase from an authorized DAVINCI retailer. This warranty is applicable to the original purchaser and is non-transferable. This warranty is only valid and enforceable in the country where you purchased the product, provided that DAVINCI has intended the product for sale in that country.
Your DAVINCI vaporizer must be registered within 30 days of purchase to obtain warranty or technical assistance. Proof of purchase must be provided for each (DAVINCI) vaporizer that is purchased from an authorized DAVINCI retailer. To register your device, click the link below and complete the Product Registration form
If a covered defect arises and a claim is received within the Warranty Period, at its option and to the extent permitted by law, DAVINCI will either (1) Repair the product defect or (2) Exchange the product with a product that is new or is a functionally equivalent product.
Our Customer Support may ask detailed questions, request videos and/or photos highlighting the issue, and request the customer to perform troubleshooting steps prior to processing a warranty claim.
All devices approved for warranty support must be returned to and received by a DAVINCI facility before a replacement will be issued. The customer is responsible for bearing the cost of freight to receive warranty support. DAVINCI strongly recommends you provide a return tracking number when shipping the device to the approved facility, as DAVINCI is not responsible for any lost or damaged returns.
DRY HERB VAPORIZERS MUST BE CLEARED AND CLEANED OF ANY RESIDUE BEFORE BEING SHIPPED BACK TO A DAVINCI FACILITY FOR REPAIR.
CONCENTRATE VAPORIZERS MUST BE CLEARED OF ANY CARTRIDGES OR RESIDUE WITHIN THE DEVICE BEFORE BEING SHIPPED BACK TO A DAVINCI FACILITY FOR REPAIR.
To start a warranty claim, click the link below and complete the Warranty Claim form.
EXCLUSIONS AND LIMITATIONS
The Limited Warranty applies only to products manufactured by DAVINCI that can be identified by the "DAVINCI" registered trademark, trade name, or logo affixed to them and purchased at an authorized retailer serviced by an authorized DAVINCI distributor.
The Limited Warranty does not apply to any non-DAVINCI products or DAVINCI accessories. Intentionally opening up or disassembling your device in any way will void your warranty.
This warranty does not apply to:
- Exposure to moisture, extreme thermal or environmental conditions.
- Normal performance degradation of batteries, accessories, wear and tear of hinges, or mouthpieces.
- Damage caused by operating the product outside the permitted or intended use as described by DAVINCI.
- A product or part that has been modified to alter functionality or capability. ◦ Cosmetic damage, including but not limited to scratches, dents, drops, and broken pieces.
- Any device where the serial number has been tampered with, erased, or is not authentic.
- Usage of accessories/attachments not authorized or recommended by DAVINCI.
- Tampering with or obscuring the device’s serial number or using inauthentic serial numbers.
Important: Warranty applies to the original end-user purchaser only and is non-transferable. The warranty does not apply should you purchase through a 3rd party reseller site such as, but not limited to, eBay, Facebook Market, or Craigslist. DAVINCI warranties only apply to devices purchased at an authorized retailer serviced by an authorized DAVINCI distributor. Please see our website for information on authorized resellers before purchasing.
Please carefully research the product you are interested in before purchasing. Refunds are only available for new and unopened/unused devices purchased on davincivaporizer.com within fourteen (14) days. DAVINCI cannot refund devices purchased through an authorized retailer. Such transactions should be handled directly with the retailer based on their terms and conditions.
If you would like additional information about any of our DAVINCI products, please contact us. Our experienced support and tech team are happy to help you make the right decision!
The fight against unauthorized sales and counterfeiting is a long-term commitment to quality and service by DAVINCI. We are dedicated to ensuring our customers receive the modern technologies, beautiful design, and world-class support that encompass our brand.
We advise consumers to be cautious when purchasing devices from unauthorized resellers as the quality, reliability, and safety of these products are uncertain and, in some cases, may expose the user to serious dangers not encountered with genuine DAVINCI products.
DAVINCI has a devoted team to actively pursue and investigate unauthorized resellers and counterfeiters in an effort to protect customers. While DAVINCI would like to help the victims of counterfeiting, we’re not able to reimburse money used to purchase infringing goods since such goods were not bought from DAVINCI, nor do we assist with the resolution of disputes, including assistance with PayPal or credit card refunds.
Contact DAVINCI support to learn more about authorized dealers, as any product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not under warranty
LIMITATION OF LIABILITY
This warranty is your sole and exclusive remedy against DAVINCI and DAVINCI's sole and exclusive liability with respect to defects. This warranty replaces all other DAVINCI warranties and liabilities in regard to the DAVINCI IQ3, whether oral, written, statutory, contractual, in tort or otherwise, including, without limitation, and where permitted by applicable law, any implied conditions, warranties, or other term as to the satisfactory quality or fitness for purpose.
To the extent permitted by applicable law(s), DAVINCI does not assume any liability for any loss of profit, loss of use of products, functionality, loss of business, loss of contracts, loss of revenues, loss of savings, increased cost or expenses, consequential loss or special loss or damage. DAVINCI's liability shall be limited to the purchase value of the product.
DAVINCI products may contains lithium-ion batteries. Only use DAVINCI-approved batteries in DAVINCI products that require lithium-ion batteries. All rechargeable batteries have inherent risks under any circumstances. Use caution with lithium-ion batteries as they have dangerous charging characteristics and are known to explode or burn if mishandled. The consumer assumes all responsibilities for properly caring for the device and battery. DAVINCI IS NOT RESPONSIBLE FOR ANY DAMAGE AND/OR INJURY CAUSED BY THE USE, MISUSE, OR MISHANDLING OF THE PRODUCT OR RECHARGEABLE BATTERIES