RETURN AND EXCHANGE POLICY
At DaVinci we want you to be thrilled with your order and we are proud to offer a 100% 14-day satisfaction guarantee! We strongly recommend that you do your research prior to making a purchase. However, if for any reason you are not satisfied with your purchase, just reach out to us within 14 days of delivery and we will be happy to help you process a return or exchange.
MISSING / DAMAGED ITEMS:
Any packages containing damaged or missing items must be reported to us within 72 hours of the delivery date.
- You must contact us within 14 calendar days from the original delivery date to initiate a return.
- Product(s) must be new in the box to receive a full refund. Product(s) that are lightly used can be returned for store credit or a refund less a 15% restocking fee. Refunds and store credits are only for the product price including taxes paid by you at the time of your purchase and do not include shipping costs which will be deducted from the total refund.
- This policy does not apply to in store purchases and can only be redeemed directly for orders placed on DaVinci, not through a retail store or any other online retailer. This policy does not apply to sale items, all items sold at a discount are final. You must have an online order number for all returns and/or exchanges.
- Returns will not be processed if the conditions of our Return Policy are not fully met. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
- Submit a request via our Contact Form and obtain a Return Authorization number. This will be emailed to you once the request has been approved.
- Once received, write the provided Return Authorization number on all sides of the packaging being returned.
- Address the package according to the instructions that were sent to you via email.
- Please allow 14 business days for the processing of your return once it has arrived at our facility.
Please note that we are not responsible for items sent to us without an RA number. The customer is responsible for all return shipping costs. We strongly recommend you purchase shipping insurance as we are not liable for any product(s) that are lost or damaged during shipment.
For all product returns, the product must be safely secured in the package such as by using the original packaging material or by using bubble wrap or similar supplies to protect the product from damage during shipment. All accessories and product component parts must be returned with the product(s) being returned. If a free item was included with the order as part of a promotion, DaVinci reserves the right to deduct the value of this promotional item from any refund provided.
DaVinci reserves the right to amend this Return Policy at any time by posting the amended terms on this page. As well, DaVinci and its affiliates reserve the right to refuse a return for any reason.